Shipping & Delivery Policy

1. Overview

At Topline Sports, we aim to deliver your order quickly, safely, and efficiently. This policy outlines our delivery options, timelines, and important information regarding shipping.

2. Free Shipping Offer

We offer FREE economy shipping on all orders over R1,100 within South Africa.

Terms of the offer:

  • Applies automatically at checkout for qualifying orders
  • Valid for economy delivery only
  • Orders below R1,100 will be charged standard shipping rates
  • This offer applies to standard delivery areas

3. Delivery Options

Economy Delivery (2–5 Business Days)

  • Free for orders over R1,100
  • Standard courier rates apply for orders below this amount

Express Delivery (1–3 Business Days)

  • Available at an additional cost
  • Pricing is calculated at checkout based on your delivery location

4. Order Processing Times

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive a confirmation and tracking details once your order has been dispatched

5. Delivery Areas

  • We deliver nationwide within South Africa
  • Delivery times may vary depending on your location
  • Outlying or remote areas may experience longer delivery times

6. Important Delivery Information

  • All delivery timeframes are estimates only and are not guaranteed
  • Delays may occur due to factors beyond our control, including:
    • Courier delays
    • Weather conditions
    • High-volume periods

7. Risk, Ownership & Liability

  • Risk in the goods passes to the customer upon delivery
  • Ownership of goods remains with Topline Sports until full payment has been received
  • It is the customer’s responsibility to ensure that someone is available to receive the parcel at the delivery address

8. Failed Deliveries

  • If delivery is unsuccessful due to:
    • Incorrect address
    • Customer unavailability
  • The parcel may be returned to us

In such cases:

  • A re-delivery fee may be charged
  • Original shipping fees are non-refundable

9. Inspection on Delivery

Customers are encouraged to:

  • Inspect parcels upon delivery
  • Report any damages or missing items within 48 hours of receipt

Failure to report within this period may affect claims.

10. Courier Liability Disclaimer

While we work with reputable courier partners:

  • Topline Sports cannot be held liable for delays, loss, or damage caused by third-party courier services
  • However, we will assist in resolving any issues with the courier where possible

11. Remote Area Surcharge

  • Free shipping applies to main delivery centres
  • In rare cases, remote or outlying areas may incur an additional surcharge
  • Customers will be notified before dispatch if this applies

12. Changes to Shipping Policy

Topline Sports reserves the right to:

  • Amend shipping rates
  • Modify delivery options
  • Withdraw promotional offers (including free shipping)

At any time without prior notice.